Terms & Conditions

Privacy

Information shared between you and your therapist is strictly confidential. We understand that you value your privacy and we seek to maintain strict standards of confidentiality with respect to client information. Client information is not released to anyone without your written permission, except as required by law in Ontario. Under the law, we are required to break confidentiality under four specific circumstances:

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In circumstances involving imminent risk of physical harm to oneself or another, your therapist would inform an appropriate health care

professional or the police of a client’s intention to end his/her life or harm someone else.

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In cases of suspected child abuse or neglect, your therapist must

immediately report their concerns to the Children’s Aid Society.

In cases where your therapist discovers that a regulated health care

professional (doctor, nurse, psychologist, etc) has abused a client. This must be reported to the practitioner’s own regulatory body.

If a client’s file is subpoenaed by a court of law, the therapist would release the file.

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In cases where a person in a long-term care facility or retirement home is at risk of abuse, neglect, or being defrauded, As required by police in the case of a missing person.

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Fees

While counselling services are not covered by O.H.I.P, most extended

health insurance plans cover services provided by registered social

workers. Clients with work related problems may be eligible for coverage through the Workplace Safety and Insurance Board (WSIB). Individuals receiving long-term disability benefits may also be eligible for insurance benefits.  Our fees are set at (or below) the current rate suggested by the Ontario Psychological Association.  There is no HST billed on services of social workers in Ontario.

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Please check with your insurance provider to determine your annual

coverage for psychological services.

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Appointment Cancellation Policy

When an appointment is booked with a counsellor, that time is set aside for that specific individual.  As such, we require notification 24 business hours in advance to cancel the appointment.  This policy helps facilitate a booking for another client in need.  We reserve the right to charge the full session fee for appointments that are missed or cancelled with less than 24 business hours notice. Extenuating circumstances are handled by the counsellor on a case-by-case basis; clients are encouraged to contact their counsellor should they have any questions or concerns.

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Method of Payment

Fees can be paid by Visa, Mastercard, Debit, or etransfer. Clients pay at the beginning of each session.

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Fees for clinically related telephone calls, letters and reports completed

outside of treatment sessions are billed in 10 minute intervals at the

counsellor's hourly rate. Services that are covered by insurance are paid by the client who then submits a form to your provider for reinbursement.

 

Referrals

Individuals may contact us directly to arrange an appointment. No

professional referral is required, although referrals from various

professionals, such as family physicians, psychiatrists, mental health

clinicians, lawyers, insurance companies, rehabilitation, etc are welcome.

 

To book an appointment or to enquire about services at our centre, you can contact us via telephone at (289) 812-7610 or by filling out the form on our contact page.

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Disclaimer: Content on this website is for informational purposes only.

Visiting this website does not establish any type of therapist-client

relationship with New-Path Counselling or its staff or partners. Information obtained from this site does not substitute for a thorough medical and/or other evaluation by an appropriately credentialed and licensed professional.